We are a well-established motor manufacturing and product assembly group headquartered in Hong Kong and production plants and office worldwide. Customer Quality Engineer - CCMX Lead and continuously update Process FMEAs (PFMEA) specifically for winding, commutator welding, and brush-box assembly. Conduct regular process and line audits on the assembly floor focusing strictly on critical-to-quality (CTQ) parameters. Monitor and analyze Statistical Process Control (SPC) charts for critical parameters like brush spring tension and commutator runout. Manage non-conformance by isolating suspect material, issuing immediate containment actions, and making scrap/rework dispositions on the shop floor. Lead 8D root cause investigations using Ishikawa (fishbone) diagrams and 5-Why analysis to address complex customer rejections and quality issues. Act as the primary technical bridge and customer interface between Tier-1/OEM brake system makers and internal manufacturing plants, managing 0-km rejections, warranty returns (RMA), and customer portal scorecards. Bachelor’s degree in Mechatronics, Electrical, Mechanical, Industrial Engineering, or a related engineering discipline.



Minimum of 3 to 5+ years of quality assurance experience in the automotive manufacturing sector. Direct experience as a Customer Quality Engineer (CQE) or in customer-facing technical quality roles is highly preferred. Mastery of IATF 16949 quality standard requirements and full proficiency in AIAG Core Tools (APQP, PPAP, FMEA, MSA, SPC). Advanced proficiency in structured problem-solving methodologies, including 8D reports, Ishikawa diagrams, 5-Why, and Fishbone analysis. Strong technical understanding of DC brush motor dynamics, including carbon brush wear, commutation, winding integrity, insulation resistance, and acoustic noise/vibration. Proven track record in managing customer claims, 0-km rejections, warranty return analysis (RMA), and joint failure investigations. Familiarity with daily tracking and maintenance of customer quality portals, web scorecards, and performance metrics. High proficiency in spoken and written English paired with strong communication skills to facilitate seamless collaboration with integral customers and international plants. Career development opportunities within a growing global company.

📌 Quality Engineer Fabrication (Guadalajara)
🏢 Chiaphua Components Group
📍 Guadalajara