2 days ago Be among the first 25 applicantsDirect message the job poster from Orion InnovationResponsibilities:Develop customized Alarm and Measurements dictionaries, tailored for the customers' network implementation and use cases.Fault Management – Identify alarm filtering methodologies to minimize the volume of tickets the service providers must respond to in the network.Performance Management – Identify Key Performance Indicators (Operational indicators) and Key Capacity Measurements (Growth clues) to facilitate planning and operational efficiencies.Support the customer's solution verification of the end-to-end FM/PM NBI interfaces in the customers' integration lab.Collaborate with product teams to gather alarm and measurement details for program releases and customer issue clarifications.Follow established processes, including maintaining consistency of FM/PM Excel dictionaries across network elements, tracking status,
and change control.Attend weekly meetings with the customer to discuss open work items.Required Skills:Experience working in a customer-facing, high-pressure environment with issues arising weekly from different sources.Proficiency in IMS architecture and basic call flows.Proficiency in SNMP, 3GPP (PM), Grafana, FluentD.Knowledge of cloud computing, Nokia CloudBand, and/or Nokia Cloud Platform based on Red Hat.Proactive follow-up with client product teams or third-party vendors to troubleshoot issues and develop solutions.Ability to identify potential interface issues during system upgrades or additions.Ability to deliver high-quality documents on time.Adaptability to frequent changes in plans.Good communication skills and customer rapport.Additional Details:Seniority level: Mid-Senior levelEmployment type: Full-timeIndustry: IT Services and IT Consulting
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