Join ContactPoint360 in San Pedro Garza García, Nuevo León!
We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team.

This role involves managing client relationships, providing customer support, processing documentation, and ensuring excellent service experience across multiple communication channels.

Responsibilities

- Communicate with clients via phone, email, chat, and text to collect information and provide support.
- Maintain consistent follow-ups to ensure all clients receive timely communication.
- Perform electronic file maintenance and retrieve files when needed.
- Deliver professional, empathetic, and solution-oriented service.
- Other duties as assigned.

Requirements

- Strong oral and written communication skills.




- Problem-solving and critical-thinking skills.
- Ability to work independently or as part of a team.
- Empathy and professionalism when handling sensitive situations.
- Advanced English required.

Benefits

- Productivity bonus
- Law benefits
- Life insurance
- Major medical expenses insurance
- Grocery vouchers

Take the next step in your career and grow with us. Apply today!

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $18,500.00 - $20,000.00 al mes

Beneficios:

- Confiable de gastos médicos mayores
- Seguro de vida
- Vales de despensa

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Customer Service Agent (México)
🏢 Confidential
📍 México