We are seeking an experienced Senior SAP Retail MM/SD Consultant specializing in S/4HANA to provide Level 2 and Level 3 application support.

This position focuses on incident handling, problem resolution, bug fixing, and the implementation of small enhancements.

Responsibilities

- Analyze and resolve incidents and service requests related to SAP MM/SD processes within a Retail environment
- Perform root cause analysis for recurring or critical issues and propose sustainable long-term solutions
- Manage the full ticket lifecycle in ITSM tools such as ServiceNow or Jira, ensuring compliance with SLAs and support KPIs
- Collaborate with functional and technical teams, including third parties, for complex issue resolution
- Identify and drive problem management initiatives to reduce incident volume and improve process efficiency
- Document known errors, workarounds, and solution approaches in the Knowledge Base
- Design, test, and implement small configuration changes and enhancements within SAP MM/SD modules
- Prepare and validate functional specifications for bug fixes and minor developments
- Support transport request management and ensure quality assurance throughout deployments
- Provide UAT support, coordinate with business users, and validate solution effectiveness after deployment

Requirements

- At least 3 years of professional relevant experience as an SAP MM/SD Consultant
- Hands-on expertise with SAP Retail,



including SAP Retail Master Data, SAP Retail Purchasing, and SAP Retail Sales
- Strong knowledge of Replenishment, Goods Movements, Inventory, Order Fulfilment, Delivery, and Billing processes in SAP S/4HANA
- Experience with IDoc monitoring, interface troubleshooting, and batch job handling
- Ability to perform debugging and coordinate technical fixes with ABAP teams
- Understanding of transport management, system landscapes, and change control processes
- English at B2 level or higher, with strong written and verbal communication skills

We offer

- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- General career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

📌 Senior SAP Consultant (MM/SD) (México)
🏢 Epam Systems
📍 México