Build a Career Helping People Find the Right Place to Stay

A hotel reservation is often the first step of an important trip.

It may be a family vacation, a business visit, a weekend getaway, a wedding, or a special celebration. As a Hotel Reservations Specialist, you will help English-speaking travelers select accommodations that match their destination, budget, dates, and personal preferences.

Customers will contact us directly because they are already exploring hotel options. Your responsibility will be to create a clear and helpful conversation, present suitable alternatives, answer questions, and successfully complete the booking.

This role combines hospitality, customer service, communication, and commercial ability.

During each inbound call, you may:

- Ask about the traveler’s destination and travel dates.
- Learn whether the trip is for business, leisure, family, or a special event.
- Identify the customer’s budget and preferred hotel features.
- Present available properties and room options.
- Explain rates, promotions, amenities, and relevant booking details.
- Clarify questions about location, availability, or accommodation options.
- Help the traveler evaluate alternatives.
- Confirm the selected hotel reservation.
- Record the customer interaction and booking information accurately.
- You will not make cold calls. Customers contact the reservations team because they are already interested in finding accommodations.

What Success Looks Like

- Successful specialists are able to:
- Create trust quickly with English-speaking customers.
- Listen carefully and understand what each traveler actually needs.
- Make clear and relevant hotel recommendations.




- Communicate rates and promotions confidently.
- Respond professionally when a customer has doubts or objections.
- Keep the conversation focused on completing the reservation.
- Meet booking, quality, productivity, and attendance expectations.
- Maintain a positive customer experience throughout the call

We are interested in candidates who have:

- English proficiency at C1 level
- A high school diploma or equivalent.
- Strong conversational and listening skills.
- Confidence communicating with customers over the phone.
- A helpful, persuasive, and results-oriented personality.
- The ability to remain focused in a high-volume environment.
- Availability to work on-site in Chihuahua.

Experience in hospitality, tourism, retail, customer service, restaurants, reception, sales, or contact centers is valuable. However, candidates with strong English and the right attitude may also be considered.

The position includes:

- Hourly compensation for hours worked.
- Unlimited commissions based on hotel reservation results.
- Weekly performance bonus opportunities.
- Attendance incentives.
- Quality-related commission multipliers.
- Additional incentives for eligible schedules.
- Progressive tenure rewards.
- Sales competitions and recognition programs.
- Potential prizes such as cash rewards,



electronics, hotel stays, gift cards, home appliances, and wellness experiences.

Specific compensation details and eligibility requirements will be explained during the recruitment process.

Schedule and Work Arrangement

- 40-hour workweek.
- Two consecutive days off.
- 100% on-site position in Chihuahua.
- Paid training and structured onboarding.
- Continuous coaching and performance feedback.

Start Your Career in Hotel Reservations. This Position May Be Right for You If

- You are comfortable speaking English for most of your workday.
- You enjoy learning about destinations, hotels, and traveler preferences.
- You can explain options clearly and help customers make decisions.
- You want your performance to directly influence your earnings.
- You prefer receiving interested customers instead of making cold calls.
- You are looking for professional experience in the travel and hospitality industry.
- You previously lived, worked, or studied in the United States and want to use your English in Mexico.

Your communication skills can help travelers begin their trips with confidence.

Apply for the Hotel Reservations Specialist position and use your English, customer service ability, and commercial talent to turn travel inquiries into confirmed hotel stays.

Job Type: Full-time

Pay: $12,500.00 - $25,000.00 per month

Ability to commute/relocate:

- Chihuahua, Chih.: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Customer Service, Front Desk or Sales: 2 years (Preferred)

Language:

- English (Required)

Work Location: In person

📌 Hotel Reservations Specialist – Bilingual Customer Experience (México)
🏢 Solvo Mexico
📍 México