Position: Operations Coordinator

Location/Modality: Remote

Wexpand History: At Wexpand, we connect talent with opportunities. We help foreign companies build high-performance teams in Mexico with a modern and human approach. We believe in talent, technology, and ideas that connect people. We're looking for someone who shares those values and can translate them into compelling designs.

About the role: We’re looking for an Operations Coordinator to support the execution and coordination of nationwide short-term rental setup projects. This role is critical to maintaining operational visibility, ensuring projects stay on schedule, coordinating vendors and field labor, and delivering proactive client communication throughout the full project lifecycle.

The company operates remotely with distributed teams across the US, Mexico, and Europe, supporting furnishing, installation, and property setup projects nationwide. The adecuado candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple moving parts in a fast-paced operational environment.

Key Responsibilities:

- Own the day 5, day 10, and day 20 inventory checkpoints for all active projects
- Coordinate with handymen, technicians, vendors, and warehouse partners to verify deliveries, damages, missing items, and installation progress
- Upload photo-backed documentation and maintain accurate project tracking in Monday.com
- Source, vet, schedule, and manage handymen and specialty contractors across active regions
- Negotiate rates, bids, and scope-of-work agreements while maintaining budget discipline




- Hold field labor accountable for timelines, quality standards, and verified completion before payment approval
- Follow up daily with vendors and suppliers regarding outstanding orders, replacements, and delivery timelines
- Coordinate warehouse logistics, outbound shipments, and inventory reconciliation processes
- Own routine client communication through email and WhatsApp, including status updates, delivery confirmations, and project progress reports
- Escalate operational or client issues appropriately to leadership when needed
- Attend daily operational huddles and provide real-time project status updates
- Maintain written documentation of all meaningful operational interactions and updates
- Build contingency plans for critical vendors, labor, and delivery dependencies

Qualifications:

- Advanced English (C1,C2)
- 3–5 years of experience in operations, project coordination, logistics, property management, hospitality operations, construction, remodeling, or related service-based industries
- Experience managing distributed labor, contractors, technicians, or field teams
- Experience handling inventory management, discrepancy resolution, and operational follow-up processes




- Proven experience negotiating with vendors, contractors, or service providers
- Experience with direct client communication in a service-oriented business environment
- Near-native written English fluency required
- Experience working with project management and collaboration tools such as Monday.com, Google Workspace, WhatsApp Business, and Zoom
- Familiarity with US business operations, shipping logistics, contractor coordination, and vendor management preferred

Soft Skills:

- Strong organizational and multitasking skills
- High sense of accountability and ownership
- Proactive and solution-oriented mindset
- Strong attention to detail and follow-through
- Excellent written and verbal communication skills
- Ability to remain calm and professional under pressure
- Comfortable giving and receiving direct feedback
- Strong problem-solving and escalation management abilities

Technical Skills:

- Experience with project management and operational tracking systems
- Strong documentation and reporting abilities
- Inventory reconciliation and operational coordination skills
- Familiarity with remote collaboration platforms and workflows
- Vendor management and scheduling coordination experience

Schedule:

- Full-time remote position
- Availability during US business hours required
- Flexibility to respond to operational issues during evenings, weekends, or holidays when necessary
- 16-18k MXN Base + Uncapped Bonus (38-42k MXN OTE)

Sueldo: $16,000.00 - $18,000.00 al mes

Lugar de trabajo: Empleo remoto

📌 Operations Coordinator (México)
🏢 Wexpand
📍 México