NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco. Mexico.
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NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
Helpdesk Associate - Full Time

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Requirements:
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Availability to work 45 hours per week

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Interest in working any shift

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Advanced English

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Looking to work in IT Environment

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6 months of experience in Customer Service

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We Offer:
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Competitive salary

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Grocery Tickets - 12% of base salary

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30 days of Christmas bonus

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12 days of vacations

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50% Vacation bonus

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Savings Funds

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5 personal days per year

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Medical insurance (You and your family)

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Life insurance

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Dental Insurance

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Discounts with selected Optics

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Opportunity to grow in the company

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Activities

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General L1 support for hardware and MS Office packages

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Advance technical support for in-house applications and developments

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Answer technical support calls providing and escalating to other support groups

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Provide support based on email generated requests or reports

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Document troubleshooting steps and detailed description of the customer incidents and requests

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Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

Helpdesk Associate - English

📌 Desktop Support Associate-Helpdesk (México)
🏢 NTT
📍 México