The Ops Sup Analyst SAFE Act NRZ is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 2 SAFE Act NRZ serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business needs
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
**Qualifications**:
- 0-2 years of relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills




- Consistently demonstrates clear and concise written and verbal communication skills
- This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**FUNCIONES**
- Diagnosticar, dar seguimiento y resolver incidencias reportadas por los usuarios del sistema.
- Asegurar atención y solución de problemas del sistema
- Diseñar, desarrollar e implementar nuevas funcionalidades en el sistema para mejorar la experiência del usuario, atendiendo las necesidades del negocio.
- Realizar pruebas en los ambientes preproducción para asegurar el correcto funcionamiento de las mejoras antes de su liberación.
- Colaborar con otros equipos para asegurar la integridad de las soluciones.
- Administrar y actualizar los catálogos en los sistemas.
**REQUERIMIENTOS**
2 años de experiência en el desarrollo de aplicaciones web
Conocimiento de metodologías ágiles
Conocimiento básico de crédito
Deseable experiência en outsystem**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time-
- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex / Bha Mis & Soporte Tecnico (Guadalajara)
🏢 Citi
📍 Guadalajara