The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience




This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Título universitario/de licenciatura en sistemas/administración o experiência equivalente.
- ** Conocimiento de programación en Visual Basic (VBA)**:
- ** Manejo de Bases de Datos - Análisis de Datos**:
- ** Conocimiento en programación**:
- Conocimiento técnico en patrones de diseño
- ** Conocimiento y habilidades de PO (product owner)**:
- ** Conocimiento en EUC técnico**:
- ** Políticas de EUC**:
- ** Planes de remediación internar de herramientas digitales**:
- ** Controles de EUC**:
- Experiência en atención/soporte a clientes
- Facilidad de palabra para interactuar con áreas externas, así como con analistas dentro del departamento.
- Facilidad de palabra para interactuar con áreas externas, así como con analistas dentro del departamento.
- Habilidad de trato y relaciones interpersonales cordiales
- Habilidades comprobadas de organización y gestión del tiempo.
- Colaboración y trabajo en equipo
- Compromiso con el cumplimiento a las políticas Institucionales
- Habilidad para dar seguimiento a las actividades asignadas.
- Tener visión proactiva, con clara misión en sus resultados y objetivos
- Cualificado creativo
**EL OBJETIVO DE LA POSICIÓN ES**:
- Administración de controles
- Documentación relacionada a las políticas de EUCs.
- Atención y soporte a las áreas sobre temas de EUCs.
**EL HORARIO Y MODALIDAD DE LA POSICIÓN ES**:
- REVOLUCIÓN NO. ****
- ** HIBRIDA**(3 en Oficina / 2 en casa)
- Lunes a viernes
- 9 a 18 h**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Coordinador De Políticas Y Administración De Herramientas Digitales Y Euc / (Xico)
🏢 Citi
📍 Xico