Job DescriptionSummary Description: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.Key Responsibilities:Expeditor Core CompetenciesExceptional Customer ServiceExceeds customer expectations by anticipating, understanding, and meeting needs.
Is proactive and resolves issues promptly and resolutely, escalating to management when necessary.
Builds rapport, exhibits empathy, and strives continually to improve customer satisfaction.This skill applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job ExecutionConsistently completes quality work that matches job expectations.
Commits to operational excellence and continuous improvement for own job function and across the network.
All activities comply with company policies, procedures, the code of business conduct, and government regulations.ReliabilityConsistently meets deadlines, is punctual, and can be relied on for planning.
Is organized, manages time effectively, and prioritizes tasks.CollaborationWilling to accomplish own duties without constant prompting and independently assists others for the benefit of the company and/or customers.
Works harmoniously with superiors and peers.CommunicationEffectively listens, speaks, and writes professionally, both internally and externally.
Provides relevant and timely information to co‐workers, customers, and service providers.
Answers calls and responds to voicemails, emails, and other communications per Expeditors' standards.CultureExhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and DevelopmentParticipates in training within guidelines,



completing at least 52 hours of relevant training per year.
Completes required training promptly and pursues professional development goals through a development plan when appropriate.Agent Core CompetenciesTimely and Accurate Billing and AccountingInvoices customers timely and accurately per Expeditors and customer requirements.
Properly provisions service provider charges to avoid reserves and follows credit approval processes to minimize risk.Timely and Accurate Data EntryEnsures accurate and timely data entry into operational systems per procedures and customer requirements.
Monitors exception reports for quick resolution.Timely and Accurate Shipment ProcessingEnsures smooth and timely freight flow per procedures.
Follows customer SOPs and proactively notifies customers of issues.
Consistently meets KPI standards.ResponsibilitiesEnsure smooth and timely freight process flowEnsure accurate and timely data entry into the operational systemTrack and trace Air Export files and reportingUse Tree View dailyCommunicate arrival notices to overseas and customersEnsure accurate and timely client and vendor billingArrange international shipments with customers, meeting service standardsMaintain good relationships with suppliers (airlines, trucking companies,



etc.)Maintain compliance with internal and external regulationsUnderstand departmental process flow and seek best practices to improve efficiency and productivityEnsure customers' SOPs are in place and updated in the DLSOPsMeet KPI standards per company proceduresRespond to overseas communications in a timely mannerEscalate problems to management when necessaryComplete at least 52 hours of mandatory training per yearComplete required mandatory training promptlyPromote compliance by following all company policies and regulations with integrity and prideQualificationsKnowledgeExpeditors training and company policiesExpeditors services, systems, and proceduresIATA Certification (preferred)SkillsEffective interpersonal skills, including listening, understanding, and clear communication for positive resultsPro‐active, strong organizational skillsGood computer skills (Excel, Word)Fluent in EnglishBehavioursAdhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and VisionaryTraining and QualificationsTraining RequirementsMeet company standards of 52 hours of training per year, including management/leadership training as neededEducation and Experience6 months to 1 year of related experience and/or training, or an equivalent combination of education and experienceAdditional InformationExpeditors ofrece excelentes beneficiosSueldo competitivoPrestaciones superiores a la leySeguro de vidaSeguro de gastos médicos mayoresPlan de compra de acciones para empleadosPrograma de Capacitación y Desarrollo de PersonalExpeditors offers excellent benefitsCompetitive salaryBenefits above the lawLife insuranceInsurance of major medical expensesEmployee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.
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📌 Guadalajara | Air Export Agent - Agente De Exportación Aérea (Jalisco)
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📍 Jalisco