**Journey with us!
** Combine your career goals and sense of adventure by joining our incredible team of employees at **Royal Caribbean Group** We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with integral brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
Royal Caribbean Group's **Global eCommerce**has an exciting career opportunity for a full time** Lead Site Reliability Engineer**reporting to the **Sr Manager Site Reliability Engineer**
**This position will work on-site in** Mexico City**
**Position Summary**:
**Essential Duties and Responsibilities**:
**Critical Incident Support**
- Review ticket analysis and approve closure of tickets/incidents
- Understands architecture of Royal website and escalates incidents as needed to the appropriate team for further triage Synthesizes and communicates incident details to the production team stakeholders
- including executive level stakeholders
- Review postmortem / RCA document and follow up
**Monitor and Optimize Systems**
- Builds case for prioritizing bug and enhancement tickets
- Create reports on new deployment build performance for product teams to ensure quality
**Ensure System Reliability and Performance**
- Adjust health thresholds and other monitoring settings based on historical performance




- Creates and maintains performance dashboards used by support and product teams Maintains alerting communication
- and documentation tool chain to ensure it is up to date and efficient
**Collaboration with Cross-Functional Teams**
Establish and maintain clear communication channels (eg Slack
- Teams) with the scrum and marketing teams
Ensure all team members are informed about relevant updates and changes that may affect the website
**Qualifications Knowledge and Skills**:
**Experience**
- **Minimum Years of Experience**: 10+ years in Site Reliability Engineering (SRE) DevOps or a related IT operations role
- **Management Experience**: At least 3 years of experience managing teams and collaborating with external service providers
**Skills and Abilities**
- **Technical Expertise**:
Proficiency in cloud platforms such as AWS
- AWS Elastic Beanstalk Understanding of API design principles: REST SOAP
- Graph Advanced knowledge of monitoring and logging tools (AppDynamics
- DataDog Splunk New Relic
- etc)
- **Problem-Solving Skills**:
- Strong analytical and troubleshooting skills to diagnose and resolve complex
- production issues swiftly
- Ability to develop and implement effective incident response plans
- **Communication and Collaboration**:
- Excellent written and verbal communication skills for effective interaction with cross
- functional teams and documentation Ability to collaborate with Development QA IT
- and external managed service providers to ensure seamless operations**Education**
- **Bachelor's Degree**: In Computer Science Information Technology Engineering or a related field
**Certifications**
- **Preferred Certifications**:
- Any monitoring and alerting tools equivalent to certification
- Any certification or equivalent knowledge of IT service management
LI-SS1

📌 Lead, Site Reliability Engineer (Xico)
🏢 Royal Caribbean Group
📍 Xico