OverviewWe are seeking a ServiceNow Architect to lead the design, governance, and evolution of the ServiceNow platform.This role serves as the technical authority and strategic owner of the platform, ensuring all solutions are scalable, secure, and aligned with business priorities.The Architect will play a critical role in post-go-live stabilization, platform governance, and long-term roadmap execution, ensuring ServiceNow becomes a scalable, enterprise-grade system of record for IT and business workflows.This role partners with business leaders, IT teams, and developers to define architecture standards, guide implementations, and drive continuous platform maturity and automation.Platform Architecture & StrategyDefine and own the end-to-end ServiceNow architecture across all modules and integrations.Develop and maintain a multi-year platform roadmap aligned to ITSM maturity, automation goals, and business priorities.Lead the transition from initial implementation to a governed, scalable platform operating model.Ensure the platform is optimized for performance, scalability, and long-term sustainability.Evaluate and recommend new ServiceNow capabilities and innovations to drive value.Solution DesignDesign end-to-end ServiceNow solutions for complex business and operational requirements.Workflow automationData model and CMDB structureIntegration patternsTranslate business needs into scalable technical solutions and blueprints.Ensure designs align with best practices and minimize technical debt.Governance & Platform StandardsEstablish and enforce ServiceNow governance, standards, and architectural guardrails.Define and implement:Development standardsIntegration frameworksData and CMDB governance modelsLead architecture review processes (design authority).
Ensure compliance with enterprise architecture, security, and regulatory requirements.Post-Go-Live Stabilization & Platform MaturityLead post-go-live stabilization and governance model implementation.Define architecture supporting:SLA-driven ITSM processesIncident, Problem, and Change process standardizationMajor Incident (Sev 1 and 2)



improvementsEstablish a structured operating model for ServiceNow delivery and support.Identify and remediate platform inefficiencies, technical debt, and process gaps.Automation & Continuous ImprovementDrive architecture for workflow automation and process optimization initiatives.Define reusable patterns to increase automation and reduce manual effort.Enable capabilities such as:Self-serviceKnowledge-driven supportProactive problem managementAlign platform initiatives to improve service reliability, SLA performance, and user experience.Integration & Enterprise AlignmentDefine and lead integration strategy between ServiceNow and enterprise systems.Drive integration expansion roadmap across key platforms (e.G., HR Systems, identity, endpoint management tools).
Ensure scalable, secure, and reliable data flows across systems.Collaborate with enterprise architecture, infrastructure, security, and data teams.Technical Leadership & Team EnablementProvide technical leadership and direction to developers, administrators, and platform teams.Mentor team members and elevate overall platform capability.Review and approve solution designs and technical implementations.Help establish a high-performing, internally owned ServiceNow capability.Delivery Oversight & Lifecycle ManagementOversee architecture across the full lifecycle: Requirements, Design, Build, Deploy, Optimize.Support large-scale implementations, upgrades, and platform changes.Define release management, upgrade, and regression strategies.Ensure platform stability during periods of change and growth.Stakeholder EngagementAct as a trusted advisor to IT leadership and business stakeholders.Facilitate architecture workshops and design discussions.Translate complex technical decisions into business impact.Align technical delivery with business goals and operational priorities.Experience5-10+ years of IT experience, with 5+ years on the ServiceNow platform.Proven experience designing and implementing enterprise-scale ServiceNow solutions.Prior role as a Senior Developer, Lead Engineer, or Architect.Technical SkillsDeep expertise in:ServiceNow platform architecture and data modelITSM (required), with additional modules (ITOM, HRSD, CSM, GRC) preferredStrong experience with:Integration design (REST, SOAP APIs)Workflow automation and process designCMDB and data architectureStrong understanding of:Platform scalability and performanceSecurity architecture and access controlsUpgrade and release managementSoft SkillsStrong leadership and decision-making capability.Excellent communication across technical and executive audiences.Ability to influence stakeholders and drive alignment.Strategic mindset with strong problem-solving ability.Ability to balance short-term delivery with long-term platform integrity.We ValueSignificant experience in cloud software development: designing, developing and debugging scalable solutions.Experience leading scrum teams or Software Architecture development.Solid understanding of software development fundamentals.Experience with contemporary development tools such as Git, continuous integration and automated testing frameworks.Significant working knowledge of management tools such as SharePoint, Jira, Rally and Clarity PPM.Experience working in DevOps model.Passion for new technologies and innovation.Conveys specific, observable, and/or measurable expectations for each assignment, and verifies understanding and agreement on deliverables and timeframes.What's In It For YouBenefits that go beyond Mexican labor law, ensuring your well‐being and peace of mind.A collaborative and inclusive work environment where your contributions are valued.Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.Access to cutting‐edge tools, resources, and a supportive team to help you excel.The chance to work with a integral, innovative company shaping the future in its industry.
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📌 Lead Enterprise Architect (San Luis Potosí)
🏢 SBG
📍 San Luis Potosí