For UK / USA customers. Night Shift (12am-9am)
NO SERVICE DESK or HELP DESK - 100% Billingual
Troubleshooting hardware issues, submitting warranty claims, coordinating parts replacement with vendors, virtual repairing PC devices, working Level 1-3 issues, coordinating directly with National Grid support teams and keeping the customer informed of status until the issue is resolved.
- **Level 3 Technical skills**:
- Excellent customer service and telephone communication skills.
- **Experience in using Active Directory**, making technical config. changes on backend systems without disruption.
- Experience in using IT systems and relevant software to raise (when needed) and manage any kind of tickets
- **Level 3** analytical skills to identify trends in issues reported and identify areas for improvements.




- **Knowledge of ITIL** governance and control processes and procedures
- Versátil, adaptable to cover multiple issues in a single and able to learn new concepts quickly
- Language(s): Strong English o Core tools that will be utilized:
- Win7/Win10
- Citrix
- Horizon
- ServiceNow (National Grid)
- Genesys
- Remote access (to be replaced with in-flight implementation of a new remote access tools)
- MS Teams
- RDP
Tipo de puesto: Tiempo completo
Salario: $30,000.00 - $35,000.00 al mes
Beneficios:
- Caja de ahorro
- Vales de despensa
- Vales de restaurante
Tipo de jornada:
- Nocturno
- Turno de 10 horas

📌 Home Office - Technical Support (Monterrey)
🏢 Atos
📍 Monterrey