**Job Summary**
Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world.
We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals
- Excellent in Analytical & Presentation Skills
- Have knowledge of utilizing ticketing tools and knowledge base documentation
- Good Technical and Communication skills and ability to articulate technical issues.
- Analyze and resolve complex issues without oversight
- Act as a technical support executive to drive customer satisfaction.
- Deeply analyze queries and resolve issues related to relevant systems and aspects, including Databases, API, etc.
- constantly looking for ways to improve processes.
- Implementing new initiatives and innovative ideas
- Ensure that SLA is met at the required standard of quality.




- Build and maintain technical documentation (Troubleshooting guides, FAQs, Tutorials, etc)
- Identify and report bugs to developers, and work with DevOps to fix tech problems.
- shared knowledge gained across the team.
- Ensuring adherence to all company-approved policies and procedures.
**Who you are.**
- customer-oriented mindset.
- Take problems as growing opportunities.
- Great communication and interpersonal skills, as well as organizational skills.
- Fluent in English and Spanish is mandatory (verbal and written) and Portuguese language is a plus.
- Fond of multicultural environments.
**Salary**: $20,000.00 - $23,000.00 per month
**Education**:
- Bachelor's (preferred)
Ability to Relocate:
- Remote: Relocate before starting work (required)
Work Location: Remote

📌 Technical Support Executive (México)
🏢 VISION GROUP
📍 México