Are you an enthusiastic and customer-oriented individual with dispatcher experience and seeking an exciting opportunity with Sonoran Glass? Look no further! We are seeking a skilled and enthusiastic Customer Service/Dispatch Representative to join our dedicated team.
**Company Overview**: Sonoran Glass is a reputable company that has been providing high-quality windows and glass solutions to residential and commercial clients for over 11 years. We take pride in our commitment to delivering exceptional products and outstanding customer service, making us a trusted name in the industry. At Sonoran Glass, we value teamwork, innovation, and customer satisfaction.
**Position: Customer Service/Dispatch Representative**
**Role and Responsibilities**: As a Customer Service/Dispatch Representative at Sonoran Glass, you will be at the forefront of our customer interactions, ensuring their experience is exceptional from start to finish. Your key responsibilities will include:
**Customer Interaction**: Communicate with customers in a friendly and professional manner, addressing inquiries, resolving issues, and providing information about our products and services.
**Coordinating and Scheduling Appointments**: Efficiently coordinate and schedule job appointments between field employees and clients, ensuring convenient routes that won't affect the logistics of our operations.
**Order Entry**: Accurately enter orders into our software system, ensuring that all details for specific jobs are recorded correctly.
**Following Up with Clients**: Maintain regular follow-ups with clients,



providing updates on their orders and addressing any further needs they may have.
**Placing Correct Orders**: Ensure that correct orders are placed for specific jobs, guaranteeing the accurate fulfillment of client requirements.
**Dispatch Coordination**: Work closely with our skilled technicians to ensure timely and efficient dispatch, resolving any scheduling conflicts.
**Record Keeping**: Maintain comprehensive records of customer interactions, orders, and service appointments in our database.
**Team Collaboration**: Collaborate closely with the sales team, technicians, and management to ensure a seamless customer experience and contribute to the company's overall success.
**Requirements**:
- Proven experience in customer service or dispatch roles, preferably in a related industry.
- Excellent communication skills with a friendly and approachable demeanor.
- Strong organizational abilities and attention to detail.
- Ability to handle multiple tasks and prioritize work effectively.
- Proficiency in using computer systems and customer support software.
- Positive attitude and a passion for delivering exceptional customer experiences.
- Have a reliable internet connection, a quiet dedicated space to work, and at least two monitors.
**Benefits**:
- Competitive salary and performance-based incentives.
- Professional development opportunities and ongoing training.
- A supportive and collaborative work environment.
Pay: $20,000.00 - $24,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Dispatching / Customer Service: 2 years (required)
**Language**:
- english (required)
Work Location: Remote

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