**Why Join Us?**:
The Infinity Customer Success Group is comprised of a integral group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty.
The **Infinity Digital Customer Success Specialist** administers the Infinity accounts that no longer require a designated CSM.
You will manage those accounts and will communicate with them regularly through digital means, to ensure that the different elements of their Infinity agreement are well fulfilled.
**Key Responsibilities**:
- Detailed understanding of the different contracts to ensure agreement fulfillment
- Regular interaction with the respective Sales teams
- Manage and collaborate with internal resources to ensure customer satisfaction
- Daily updating of project status within the Infinity project management Jira portal
- Proactive reporting to customers, partners and Check Point resources on project status
- Order processing through our backend team
- Infinity allowances tracking




- Ensuring that all annual licenses and services are renewed on time
- Examining usage trends
- Regular monitoring of the accounts’ health and offering course of action
- Infinity Newsletter distribution
**Qualifications**:
- At least 2 years of customer service/facing experience
- Excellent service orientation manifested in a customer first approach
- Strong organizational skills in a dynamic and stressful environment
- Ability to smoothly navigate and interface with internal/external teams
- Excellent communication skills
- English level - fluent and proficient
- Capacity to work independently while also being a team player
- Familiarity with CRM and ticketing/program management systems - advantage
- Proficiency in O365 (Excel & PowerPoint) - advantage
- Technical orientation - advantage
- Customer Success background is an advantage
EOE M/F/Veterans/Disabled

📌 Digital Customer Success Specialist (Tláhuac)
🏢 Check Point Software Technologies
📍 Tláhuac