Functions:
- Administration of the warranty portal, Qualification/Monitoring/Validation/Rejection of claims.
- Creation of technical reports of warranty claims/issuance reports and parts to SMC (FTIR)
- Administration of the DCS technical portal, Technical Bulletins, Service Manuals, Technical information/new MC technologies.
- Creation of training material for new technologies, new OBM models.
- Virtual and face-to-face technical/administrative training at Dealer facilities.
- Face-to-face evaluations (in situ) for the certification of technicians SSQS
- Field visits to the Dealer for service activities (PROFECO topics, customer complaints, customer service)
- Handling of Dealer/Final Customer complaints via electronic, telephone,



face-to-face
Resolution and support of technical problems to the network of distributors/service technicians.
**Requirements**:
Bachelor's degree mechanical engineering / technical career in maintenance.
English 50%, fluent.
2 year after-sales and/or customer service, knowledge of basic mechanics of internal combustion engines, maintenance area.
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: $20,000.00 - $23,000.00 al mes
Lugar de trabajo: Empleo presencial

📌 Technical Support Engineer (Cuautitlán Izcalli)
🏢 Suzuki
📍 Cuautitlán Izcalli