Join Uber Eats Mexico as an **SMB Customer Success Manager!**
Are you ready to be part of a dynamic team shaping the future of Uber Eats in Mexico?
We're looking for a passionate SMB Customer Success Manager to drive growth, create operational excellence, and deliver a magical experience for our Scaled Restaurants portfolio. If you're ready to make a meaningful impact and take on exciting challenges, we'd love to hear from you!
**What You'll Do**:
- Strategize for Growth: Develop creative strategies to boost growth and engagement in our Scaled Restaurant portfolio by upselling Martech products like Ads and Offers, driving top-line growth.
- Analyze & Act: Dive deep into growth and slowdown trends within the SMB portfolio, identifying root causes and implementing actionable solutions to generate incremental trips and stabilize performance.
- Review & Refine: Lead structured reviews to assess the impact of demand-generation strategies and campaigns, presenting data-driven insights to key stakeholders.
- Innovate Projects: Design and launch demand-generation initiatives to enhance SMB visibility, engagement, and ROI, both within and beyond the Uber Eats app.
- Optimize Operations: Own and execute a roadmap to improve operational metrics (e.g., connection, unaccepts, cancels) and ensure seamless eater experiences.
Drive Execution: Break down big-picture ideas into meaningful steps,



turning strategies into actionable processes that deliver real results.
- Collaborate & Build Relationships: Work closely with cross-functional, Ops, and TU teams to ensure long-term growth for the SMB segment.
- Lead with Impact: Manage and mentor 1 to 2 direct reports, fostering a culture of growth and excellence.
**What You'll Need**:
- Professional proficiency in English.
- Proven People Management skills.
- 5+ years in roles involving commercial strategy, tech operations, business consulting, or online food delivery.
- Proficiency in data-driven decision-making, with strong analytical and strategic skills to spot growth opportunities.
- Demonstrated ability to thrive in fast-paced environments and deliver results.
- A solid understanding of Mexico's tech, restaurant, or SMB landscape is a plus.
- Exceptional project implementation and stakeholder management skills.
- A structured and innovative mindset, always seeking ways to improve.
- Proficiency in Excel, Google Sheets, Google Slides, with high-volume data processing experience.
**Preferred Qualifications**:
- Knowledge of SQL or similar programming languages.
- Experience with Martech products like Ads and Offers.
- Expertise in high-volume SMB operations or restaurant growth strategies.
- Familiarity with data visualization tools such as Tableau or Power BI.
- Previous experience as a people manager.
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📌 Scaled Customer Success Manager, UBEReats (Smb) (Ciudad de México)
🏢 Uber
📍 Ciudad de México