Job Title: System Support Technician III

Modality: Remote

Schedule: Monday–Friday, 8:00 AM – 5:00 PM PST

Role Overview

The System Support Technician III plays a key role in supporting Tekmanagement clients through a combination of project execution (60%) and escalated Tier 2 support/service maintenance (40%). This role proactively supports day-to-day technology operations including workstation setup, printers, phones, hardware/software troubleshooting, installations, upgrades, and infrastructure improvements. Strong collaboration with Account Managers, Project Managers, and Senior Management is essential. The idóneo candidate brings technical expertise, initiative, and a solutions‑oriented mindset to enhance client environments.

Core Values

- Trustworthiness: Honest, accountable, dependable.
- Excellence: Commitment to high‑quality service and continuous improvement.
- Knowledgeable: Value expertise and ongoing learning.
- Stewardship:



Protect client businesses and manage time responsibly.

Key Responsibilities

Technical Support & Project Work
- Support and manage MSP client environments.
- System design, analysis, and requirements gathering.
- Disaster Recovery planning and execution.
- Backup and recovery management (physical and virtual).
- Deploy and configure Windows Server environments.
- Manage on‑premises Active Directory.
- Administer Hyper‑V (priority) and VMware virtualization.
- Configure replication, failover, and high‑availability systems.
- Azure administration (foundational level).
- Office 365 administration (required).
- Exchange administration.
- SQL basics: installation, migration, backup.
- Foundational networking (routing, NAT, firewalls, VLANs, RADIUS/LDAP, SSL).
- Root cause analysis for escalated issues.
- Identify automation and script

📌 1550 System Support Technician III (Chihuahua)
🏢 Softgic
📍 Chihuahua