**Job Summary**
**Responsibilities**
- Manage user accounts, permissions, and licenses within HP’s collaboration platforms.
- Monitor system performance and ensure the availability and reliability of HP’s collaboration platforms.
- Troubleshoot and resolve issues related to these collaboration platforms and services.
- Implement and maintain HP's security best practices and standards to protect data and ensure compliance with organizational policies.
- Provide end-user training and support to enhance productivity and user satisfaction.
- Demonstrates technical leadership and exerts influence outside of immediate team.
- Applies in-depth or broad technical knowledge to provide maintenance solutions across one or more technology areas (e.g. Active Directory, Exchange, Database Administration).
- Collaborate with other IT professionals to integrate HP’s collaboration platforms with other enterprise systems.
- Stay up to date with the platform latest features and updates and implement them as appropriate.
- Conduct training sessions and create documentation to help users effectively utilize our collaboration platform.
- Integrates technical expertise and business understanding to create superior solutions for HP and customers.




- Assist in the development and implementation of best practices for using HP’s collaboration platforms.
- Mentors and consults with team members and other organizations, customers and vendors on complex issues.
**Education & Experience** Recommended**
- Bachelor’s degree in Information Technology, Computer Science, or a related Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in computer programming languages, testing tools, or other related fields.
- Experience with Zoom Video conferencing platform.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Strong communication skills and the ability to work effectively with end-users and other IT professionals.
- Proactive approach to system management and a commitment to continuous improvement.
- Experience with PowerShell scripting for automation and management tasks.
- Familiarity with ITIL practices and principles.
**Preferred Certifications**
- Microsoft 365 Certified: Fundamentals or Associate level certifications.
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
LI-POST

📌 Collaboration Tools Administrator (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque