**Company Description**
One of the largest and fastest growing digital agencies in the world. We work with 40% of the Fortune 100 on their digital initiatives and are known for our ability to integrate strategic consulting, creative design, and technology at scale.
**Responsibilities**:
- Leading and ensuring the successful delivery of Experience Cloud and other CRM implementation engagements. Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.
- Own development of Experience Cloud roadmap/journey strategy.
- Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects.
- Lead business and functional requirements to Experience Cloud standard features and functionality; define and prioritize /scoping of requirements
- Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.
- Monitor all issues that affect the team, project, or program and potential risks.
- Manage program/project's financial, resource strategy and contingency
- Mentoring more junior team members in business analysis, project management, and Experience Cloud best practices.
**Qualifications**
**Requirements**:
Basic Qualifications
- A minimum of 5 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Experience Cloud engagements
- A minimum of 5 years' Experience Cloud experience on projects with high user volume (>500 users)
- Computing project implementation - Well rounded in both functional and technical aspects of a CRM engagement




- A minimum of 5 years of experience leading teams
- Minimum 5 year experience with an Experience Cloud project supporting each type of licensing: Partner License, Customer License (Plus and High Volume), Per login and User licenses
- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' work experience)
Preferred Skills
- Excellent communication and presentation skills
- Ability to adapt to dynamic work environment and be creative within a team
- Customer oriented and great at building client relationships
- Strong background in Cloud Computing solutions - Do you have a passion for using new technologies to make a positive impact on business and cod computing strategy, systems design, integration, implementation and management.
- Consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc).
- Experience managing multi-shore projects
- PMP and other project management certification preferred
- Very strong work ethic with a customer service focus (high intensity).
- 5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services.
Professional Skill Requirements
- Proven ability to build, manage and foster a team-oriented environment.
- Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment.
- Excellent communication (written and oral) and interpersonal skills.
- Excellent leadership and management skills.
**Additional Information**
All your information will be kept confidential according to EEO guidelines.

📌 Sfcc Technical Lead (Ciudad de México)
🏢 Photon
📍 Ciudad de México