We are seeking a committed **Senior Support Engineer** to enhance our team by providing exceptional technical support for GKE and Anthos infrastructure.
**Responsibilities**
- Meet response and resolution times as outlined in service level objectives
- Maintain high customer satisfaction ratings and adhere to quality standards
- Utilize troubleshooting tools and methods to identify causes of issues and communicate findings to customers
- Organize problems internally, document preventive measures, and improve subsequent analysis
- Generate issue reports, document procedures, recommend code-level adjustments, and cooperate with engineers to address complex bugs
- Oversee community forums when needed
- Tailor solutions to meet the specific architectural requirements of customers relative to certain products or features
- Follow established notification and escalation processes
- Keep business stakeholders informed on operational issues
**Requirements**:
- 3+ years of experience in support projects or 24x7 operational environments
- Expertise in customer service and creating exceptional customer experiences
- Proficiency in conveying technical information clearly and effectively
- Competency in presenting technical content in an organized manner
- Capability to work collaboratively within a integral team
- Advanced understanding of Linux/Unix environments, including troubleshooting, command line usage, and system constraints
- Qualifications in Docker and Kubernetes
- Background in systems architecture and infrastructure
- The analytical capability to break down complex issues and interpret code
- Intermediate understanding of Web Technologies, including HTTP, Authentication networking, TCP/IP troubleshooting, DNS and IP routing
- Beginner level in programming and system design/scaling
- Familiarity with troubleshooting web technologies including HTML, CSS, JavaScript and frameworks




- Advanced fluency in English (B2+/C1 level)
**Nice to have**
- Networking, Programming Technologies, Web Services skills
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Senior Support Engineer - Gke and Anthos (Guadalajara)
🏢 Epam Systems
📍 Guadalajara