**Responsibilities**
- Perform remote troubleshooting, reproducing customer issues in different environments
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Full Ownership of clients’ issues from beginning to completion, ensuring effective technical resolution for the customers
**Requirements**:
- At least 3 years of experience in IT Operations Support
- Availability to work on weekends and late shift
- Demonstrated technical Linux administration skills
- Ability to read and interpret logs (Linux, HTTP)
- Experience with Scripting (Shell, bash or Python)
- Demonstrated experience troubleshooting and explaining investigation to IT people and end users(non-technical)
- Fluent in English. Must be above B2+
**Nice to have**
- ITIL certification, or experience working with ITIL based processes
- Knowledge in Javascript and Python (reading and understanding code)
- Experience in Gsuite products
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events,



sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Cloud Operation Engineer (Guadalajara)
🏢 Epam Systems
📍 Guadalajara