We are seeking a highly motivated and experienced **Senior Application Support Engineer** to join our team.
If you are interested in this opportunity - apply!
**Responsibilities**
- Take responsibility for production stability and problem resolution of Quant/Enterprise Technology systems during core business hours
- Be responsible for the readiness and effective operation of production environments, including running routine maintenance on file, data store, and job control systems
- Participate in on-call rotations
- Investigate complex issues of production delivery, run the root cause analysis, establish a solution, and push it through required steps necessary
- Identify and manage risks, flagging major issues early and escalating incidents as required
- Drive results, productivity, quality, and value for the client, respecting their deadlines and objectives but also being an honest, realistic, and committed partner to them
- Deploy patches and full stack deployments into production
- Conduct regular DR testing whilst improving the process
- Play a proactive role in proposing technologies, tools & approaches
- Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences
**Requirements**:
- 3+ years of experience in Application Support
- Intermediate knowledge of MS SQL
- Knowledge of PowerShell basics
- Understanding of business domain (Finance business preference)
- Hands-on experience of creating, improving, supporting technology systems, and releasing technical solutions preferably in a Microsoft environment
- OOP language coding skills and principles understanding
- Experience working with RESTful services, SQL databases, AMQP
- Experience with monitoring tools - Grafana, Victoria Metrics, Solar Winds, ElasticSearch
- Experience with CI/CD - Bitbucket, Control-M, Grafana, Octopus, TeamCity
- Troubleshooting aptitude




- Fluent English communication skills at a B2+ level
**Nice to have**
- Good knowledge of Power Shell or C#
- Understanding of ITIL processes
- Experience working in complex environments with multiple dependencies
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Senior Application Support Engineer (Guadalajara)
🏢 Epam Systems
📍 Guadalajara