We are looking for a dedicated **Support Engineer** to join our team and provide top-notch technical support for GKE and Anthos infrastructure.
**Responsibilities**
- Achieve response and resolution times as per service level objectives
- Uphold high customer satisfaction scores and comply with quality standards in most cases
- Employ troubleshooting tools and techniques to determine root causes of issues and communicate these assessments to customers
- Classify problems internally, document preventative actions and enhance retroactive analysis
- File issue reports, document procedures, suggest code-level fixes and collaborate with engineers to resolve complex bugs
- Manage community forums as necessary
- Provide custom solutions for customer-specific architectural needs limited to specific products or features
- Adhere to notification and escalation protocols
- Maintain communication standards with business on operational issues
**Requirements**:
- 2+ years of experience in support projects or 24x7 operational environments
- Expertise in customer service and delivering exceptional customer experiences
- Skills in clear and effective communication
- Competency in conveying technical content in an organized manner
- Capability to work and interact successfully within a global team
- Advanced knowledge in Linux/Unix environments, including troubleshooting, command line usage and a deep understanding of system constraints
- Proficiency in Docker and Kubernetes
- Background in systems architecture and infrastructure
- Analytical capabilities for decomposing complex issues and interpreting code
- Intermediate understanding of Web Technologies, including HTTP and Authentication networking, TCP/IP troubleshooting, DNS and IP routing
- Basics of programming and system design/scaling
- Familiarity with troubleshooting web technologies, HTML, CSS, JavaScript, webservers and frameworks




- Advanced proficiency in English (B2+/C1 level)
**Nice to have**
- Basic skills in Network basics, Programming Technologies and Web Services
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Support Engineer - Gke and Anthos (Guadalajara)
🏢 Epam Systems
📍 Guadalajara