**PRIMARY FUNCTION**
The Patient Engagement Representative is responsible for creating a positive patient experience by accurately and efficiently handling proper outbound reach to patients. Your primary focus is to elevate the patient experience, stimulate engagement, and streamline communication. This role entails offering comprehensive assistance, guidance, and unwavering support to patients. Your advocacy ensures that each patient encounters a positive and fulfilling healthcare journey.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** This list may not include all of the duties that may be assigned.
1) Conducts outreach to patients to gather feedback, assess needs, and identify areas for improvement.
2) Provides guidance and support to patients navigating the healthcare system, including assistance with appointment scheduling, insurance inquiries, and access to resources.
3) Responds and assists members (patients) with Primary Care Provider (PCP) allocation.
5) Monitors queues to ensure patient inquiries are handled professionally and in a courteous, responsive, and timely manner.
6) Stays informed about best practices and trends in patient engagement, healthcare technology, and patient-centered care.
7) Arranges interpretation services for members as needed.
8) Other various duties as assigned, including cross training in other functional areas
**QUALIFICATIONS EDUCATION**: High School Diploma or equivalent required.
**LOCATION**:Must reside in Monterrey, N.L., Mexico
**EXPERIENCE**:



2 years previous customer service/call center experience preferred.
**KNOWLEDGE, SKILLS AND ABILITIES**
- Excellent communication and interpersonal skills, with the ability to interact effectively with patients, staff, and healthcare providers
- Strong interpersonal skills and the ability to build rapport and trust with patients, families, and healthcare professionals.
- Empathy and compassion for patients and their families, with a commitment to providing patient-centered care.
- Flexibility and adaptability to meet the changing needs and priorities of patients and healthcare organizations.
- Ability to multi-task in a fast paced environment while meeting established production and quality goals/metrics.
- Strong organizational skills, with ability to effectively prioritize work on a daily basis and follow up on open items in a timely manner.
- Demonstrates ability to work well in a team environment.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $15,000.00 al mes
Beneficios:
- Programa de referidos
- Confiable de vida
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Lunes a viernes
- Turno de 8 horas
Pregunta(s) de postulación:
- Para esta vacante es requisito vivir en el área metropolitana de Monterrey, ¿en qué municipio vives actualmente?
Idioma:
- Inglés avanzado (Deseable)
Lugar de trabajo: remoto híbrido en 66260, Residencial San Agustín Primer Sector, N. L.

📌 Outbound Customer Service Representative (San Agustín)
🏢 Md Medical Group
📍 San Agustín