**Responsibilities include but are not limited to**:
**Customer Service**:
- Prioritize and manage outbound calls based on customer needs and operational priorities.
- Maintain and update accurate customer information in the Service Titan database.
- Use company-provided scripts to ensure high-quality and efficient customer interactions.
**Customer Database Re-engagement**:
- Identify opportunities within the existing customer database to upsell or promote additional services.
- Re-engage with previous customers through targeted outreach strategies to generate new business.
**Prospect Outreach**:
- Contact potential customers from external lists (when applicable), introducing CABS services and creating new engagement opportunities.
- Focus on building relationships during outreach rather than traditional cold calling methods.
**Sales Coordination and Scheduling**:
- Schedule follow-up calls, appointments, and manage the sales pipeline effectively within Service Titan.
- Regularly update and maintain accurate records of all sales activities and customer interactions.
**Building Customer Relationships**:
- Strengthen relationships with existing clients through follow-up communications and personalized service.
- Address customer questions or concerns to ensure a positive experience and foster long-term loyalty.
**Product and Service Knowledge**:
- Stay informed about industry trends and CABS Heating & Air Conditioning’s latest services to provide knowledgeable, effective communication to customers.
**Collaborative Efforts**:
- Coordinate with internal teams, including customer service and technical support, to ensure seamless service experiences for all customers.
- Native English (American accent).
- High school diploma or equivalent.
- Minimum of 2+ years of phone sales and customer service experience.
- Strong communication and interpersonal skills.
- Basic computer skills, including proficiency with CRM software.
- Ability to work extended hours, including evenings and weekends as required.
- Geographic knowledge of the service area and the ability to read maps.
**Preferred Qualifications**:
- Experience in the HVAC industry.
- Previous phone sales experience.
- Experience using Service Titan or similar CRM systems.
Joining Argo 34 means becoming part of a team that’s passionate about pushing boundaries and delivering excellence. We foster a culture where your voice is heard, your skills are sharpened, and your efforts are recognized. If you’re looking for a place where your work truly matters, we’d love for you to join us on this journey.
**Job Types**: Full-time, Permanent
Pay: $10,000.00 - $20,000.00 per month
Work Location: Hybrid remote in 48328, Fovissste 96, Jal.