**Job Description - Systems Manager**
**Position: Google Workspace Administrator and Remote Hardware Support**
**Mexico Remote**
**Department: IT/Information Systems**
**Key Responsibilities**:
- Manage user accounts, groups, and organizational units within Google Workspace.
- Manage Jira, Confluence, Hiver, Slack, and other productivity tools for the organization
Gmail, Google Drive, Google Docs, Google Sheets, Google Meet, etc.
- Manage Hiver, Zoom, Teams, CRM solutions, Domo, Zapier, KnowB4, RingCentral, in-house
- Track work tickets in Jira, triage, and escalate as needed.
- Procure equipment and software for team members after approval.
- Monitor system performance and usage to ensure optimal functionality and efficiency.
- Manage cybersecurity, backups, business continuity, and compliance tasks.
- Collaborate with end users on finding resolutions for their needs.
- Handle user account creation, deactivation, and permission management.
- Implement and manage security settings, including two-factor authentication, data loss
prevention, and access controls.
- Perform Monthly reporting tasks and report KPI.
- Manage Google Chrome, Windows, and Mac devices.
- Administer O365 account for some users.
- Patch management or corporate devices.
- Familiarity with other cloud services and platforms (e.g., AWS, Microsoft 365).
- Ensure compliance with organizational policies and regulatory requirements.




- Respond to security incidents and implement corrective actions as needed.
- Organize and document Incident response and service management processes.
- Other tasks as assigned.
**Technical Requirements**:
- Excellent interpersonal, communication, and English comprehension skills, and the ability to
remain calm and professional under all circumstances.
Job Description - Systems Manager
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting
procedures.
the needs of the organization.
- Proven experience as Admin for Google Workspaces, preferably a multiple workspace
structure
- Hiver Admin a plus
- Experience with Jira ticketing and Confluence,
- Ability to write clear and concise instructions and proposals
- Ring Central Admin experience
- In-depth knowledge of Google Workspace products and services.
- Experience with cloud-based administration and security best practices.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience administering AWS and O365.
- Certifications in Google Workspace Administration (e.g., Google Certified Professional
- Google Workspace Administrator) are a plus.
**Job Type**: Contract
Work Location: Remote

📌 Systems Manager - (Google Workspace Administrator and Remote Hardware Support) (México)
🏢 Bhuvi It Solutions
📍 México