Job Title: Banking call center agent Skills: Banking, financial, customer service, call center Experience: 3 Years Job Location: Mexico City, Mexico Onsite role and Full time We at Coforge are hiring Banking call center agent with the following skillset: Handle inbound voice calls with professionalism & empathy. Support customers with Credit Cards (including lost/stolen reports, Checking &

• Savings Accounts, Debit Cards, Online &

• Mobile Banking, Bill Pay &

• Mobile Deposits, Loans &

• Mortgages &

• Other voice-related tasks as assigned. Inform customers of account status and process maintenance requests (e.g., payments & balance transfers). Assist with escalations and ensure timely resolution. Accurately document all interactions in client systems.

Requirements: 6-9 months of call center experience. Fluent in English (B2+ to C1 level). Must reside within 1.5 hours of the site. Comfortable with 10-hour shifts. Strong customer service, communication, and problem-solving skills. Ability to follow client systems, policies, and compliance standards.

📌 Banking call center agent (Nezahualcóyotl)
🏢 Coforge
📍 Nezahualcóyotl