**We are looking for talented**Collections agents**!**:
**Summary**:
The Debt Collector is responsible for contacting individuals and organizations with outstanding debts to arrange for repayment. This role requires excellent communication, negotiation, and problem-solving skills, as well as a strong understanding of relevant legal regulations and company policies.
**Responsibilities**:
- Identify and track outstanding debts.
- Contact debtors through approved communication methods to inquire about their payment status.
- Negotiate payment plans with debtors, taking into account their financial situation and company guidelines.
- Maintain accurate and detailed records of all communication and collection efforts in the company database.
- Follow up with debtors to ensure adherence to payment plans.
- Handle debtor inquiries, complaints, and requests in a professional and courteous manner.
- Comply with all relevant federal, state, and local laws and regulations related to debt collection,



including the Fair Debt Collection Practices Act (FDCPA).
**Qualifications**:
- Proven experience as a Debt Collector or in a related customer service or collections role.
- Strong understanding of debt collection principles and practices.
- Excellent verbal and written communication skills, including active listening and persuasive abilities.
- Proficiency in using computer systems, databases, and relevant software.
- Strong organizational skills and attention to detail.
- Bilingual language skills (English / Spanish).
**Skills**:
- Communication (verbal and written)
- Negotiation
- Problem-solving
- Customer Service
- Conflict Resolution
- Empathy
**Additional information**:
- Work week: Monday - Friday
- Schedule: 5:00 am - 2:00 pm
- Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

📌 Collections Agent (Mexicali)
🏢 Redial Bpo
📍 Mexicali