**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**:
**Summarized Purpose**:
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.
**Essential Functions and Other Job Information**:
- Responds accurately and professionally to technical and medical information
- Analyzes caller’s questions to formulate an accurate and concise response
using client-approved resources and records inquiries and interactions in the
appropriate databases following organizational, client and regulatory
guidelines.
- Identifies, records and triages adverse events and product complaints
according to organizational, client and regulatory guidelines and provides
additional support (including follow up) as needed.
- Maintains knowledge of project and corporate policies and procedures
including client products, SOPs, protocols, GCPs, and all applicable regulatory
requirements.
- Works with internal and external client contacts to resolve inquiries. As
needed,



researches medical literature and drafts responses for such inquiries.
- Provides administrative support as needed.
**Education and Experience**:
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
Technical positions may require a certificate.
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years) including 1+ year of medical or life-sciences experience, training or education.
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
**Language**:
Advanced/fluent English is mandatory.
**Knowledge, Skills and Abilities**:
- Strong verbal and written communication skills
- Strong language skills (comprehension, speaking, reading and writing)
- Solid computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently as well as part of a team.
- Ability to interpret client provided medical and technical information
- Organizational and time management skills
- Ability to maintain a positive and professional demeanor in challenging circumstances.

📌 Med Info Assoc I (Nápoles)
🏢 Thermo Fisher Scientific
📍 Nápoles