**Key Responsibilities**:
- Provide on-site and remote desktop support, including troubleshooting hardware and software issues for end users.
- Assist with service desk operations by managing incidents, service requests, and escalations.
- Support back-office IT projects, such as software installations, system upgrades, and infrastructure maintenance.
- Maintain accurate records of all support activities and update ticketing systems as required.
- Collaborate with IT teams to implement and maintain security protocols and policies.
- Assist in the setup and configuration of workstations, laptops, printers, and other peripherals.
- Diagnose and resolve network connectivity issues, including VPN and Wi-Fi troubleshooting.
- Provide training and guidance to end users on system usage and best practices.
- Assist in asset management and inventory tracking of IT equipment.
- Participate in after-hours support and on-call rotations as needed.
**Requirements**:
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 2+ years of experience in desktop support, field support, or service desk roles.




- Strong knowledge of Windows and macOS operating systems.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Basic understanding of ITIL principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Fluent in English; a proven level equivalent to C1 is required.
**Preferred Qualifications**:
- Experience supporting remote work environments and virtual desktops.
- Knowledge of basic scripting and automation (PowerShell, Bash).
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator.
**Benefits**:
- Competitive salary and performance-based bonuses.
- Professional development opportunities.
Collaborative work environment with a focus on innovation.
Tipo de puesto: Jornada completa
Sueldo: $22,000.00 - $28,000.00 al mes
Lugar de trabajo: Empleo presencial

📌 Soporte Técnico -bilingue (Tlalpan)
🏢 Fortitude Nicsa - Global
📍 Tlalpan