**What you´ll do***:
- Mainly responsible for the order entry monitoring and validation for LATAM, responsible for KPI reports, ISO Quality framework compliance, stakeholder management as they have continuous contact with Customer Service Front.
- Managing, reviewing and modification of pertinent data for customers, updating pricing, discounts and contracts management data, in alignment with Sales.
- Processing claim requests, managing disputes and creation, edition and processing of credit & debit notes, depending on the case.
- Sales and Order Management reporting activity for BU.
- Correct documents transferal from given platforms in order to effectuate the creation, modification of entry orders throughout proper tools.
- Entry, validation, tracking and upload of electronic invoices to specific web customer portal (México).
- Proposing, contributing and updating the process documentation and enhancements, as well as identifying opportunities of improvements and automatization throuhout the whole process workflow.




**What makes you a good fit***:
- Advanced English level
- Bachelor's degree in economics, business, or administrative fields
- Experience in Customer Service
- Intermediate to advanced Excel skills
- Availability to work from 6:30 AM to 3:30 PM
- Responsible, with a strong sense of urgency and adaptability to change
- Experience in SAP
**Some perks of joining Henkel***:
- Flexible work scheme with adaptable hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish

📌 Specialist Customer Service (Municipio de Huixquilucan)
🏢 Henkel
📍 Municipio de Huixquilucan