**About Nubank**
Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.
**About the role**
Ensure the sustainable Nubank's growth supporting the regulatory demands of AML Ops, KYC and EDD, challenging the status quo through:
- The **best experience** to our fanatics and loved clients in the **AML Operations processes**, keeping the highest level of quality for **customer data and due diligence** applicable accordingly to the regulators and internal policies;
- Support, supervise and oversee the resolution **AML Alerts** generated by the AML transaction monitoring to **identify suspicious situations**, collaborate in the preparation of the escalated alerts in order to present them to the **AML Forum**; contributing to a more ethical and fair society, truly understanding that it is also a key driving force for the solid growth and development of Nubank and Brazil & Mexico
Being diligent, versátil and resilient, according to Nu's principles!
In order to achieve that, our Operational Regulatory Solutions Chapter in Mexico - is responsible for **protecting Nu against criminal activities** and helping** stop the laundering of 'dirty' money into the Mexican economy**, complying with the necessary regulations, and ensuring the continuity of our business.
**Typical responsibilities assigned to you might include**:
- Be part of the very dynamic and diverse Chapter - Regulatory Solutions, focused on Mexico´s AML Ops processes,



reporting to the Regulatory Solutions Coordinator;
- Support the operational queues (metrics, dashboards) and dimensioning of time and routines;
- Management and support on the growth path of the operational team in charge of **AML Operations**processes**and routines;
- Coordinate the preparation of all the investigation files to escalate it to the AML Forum (Comité de Comunicación y Control);
- Sophisticated reporting to immediately inform money-laundering or terrorism financing activity to the relevant authorities (SHCP, CNBV, UIF, etc.);
- Perform quality reviews, evaluate process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory requirements;
- Review operational workflow challenges and opportunities and use analytical tools to solve them;
- Based on proper technical knowledge related to AML, support strategic operations business decisions;
- Provide advice on sanctions and other screening processes such as KYC, EDD, etc.;
- Recognize the team's efforts, leverage their strengths, and knows how to combine different competencies to have a diverse and stronger team; and also provide timely and effective feedback on improvement areas;
- Skilled at rallying people behind a common purpose, creating alignment, even in the face of conflict or disagreement;
- Building models/analysis to evaluate the efficiency of operational routines;




- Follow the management queues and dashboards in order to ensure the operational regulatory routines have been duly promptly addressed and no regulatory gaps are found;
- Implementing and identifying opportunity areas to detonate action plans for improving results and customer experience;
- Continuous deploying projects to comply with key policies related to **AML Operations** scope and its operational routines;
- Collaborate with cross-functional areas (including legal, compliance, and risk management, among others) to minimize money-laundering risks to the business; and to coordinate and prioritize tasks involving enhancements and/ or gaps related to analysis and routines;
- Monitoring metrics and KPIs, facilitating communication within Nubank teams;
- Provide guidance and support to his direct reports on technical needs and daily routines;
**Qualifications**:
**You will be succeed if**
You are detail-oriented, diligent, organized and **enjoy operational activities**
**You have at least one year of experience in managing and supporting operational teams**
You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed
You can communicate clearly, succinctly and effectively
You feel good to be constantly challenged to learn and do more
You are proficient with oral and written communication in Spanish and/or English
You believe in a more just and ethical society and Nubank's values and culture.
**It will be a differential if you..**
Have a Bachelor's Degree in Law, Administration, Finance, Economic Sciences or related;
Have previous experience in conducting tr

📌 Aml Ops Supervisor (Ciudad de México)
🏢 Nubank
📍 Ciudad de México