**Overview**
Founded in 1973, Inter-Con Security Systems, Inc. is a leading general security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high-net-worth individuals.
Inter-Con employs over 35,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family-owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
Inter-Con is Everywhere Security Matters.
**Job Summary**
The IT Data Analyst is responsible for monitoring IT systems, network performance, and operational dashboards—especially within Salesforce and other platforms. The role includes identifying alerts, performing basic troubleshooting, and escalating validated issues to the appropriate teams. During quiet periods, the analyst will support the IT department by handling standard help desk tickets. The position may require flexibility to work off-hours depending on operational needs.
**Primary Responsibilities**
- Monitor IT systems, networks, and dashboards (e.g., Salesforce, DataDog, DarkTrace, Windows Defender) in real-time for performance issues or disruptions.
- Investigate and triage alerts to determine the next steps.
- Perform basic Level 1 troubleshooting and quick fixes when appropriate.




- Escalate confirmed issues to the designated IT teams using the ticketing system.
- Handle general IT support tickets during periods with no alerts.
- Document all actions, resolutions, and handoffs clearly within the system.
- Assist in improving monitoring practices and alert response workflows.
- Recommend improvements in monitoring processes and dashboards to enhance efficiency.
**Qualifications**
- Technical degree or university studies in Computer Systems, Information Technology, or related fields (completed or in progress).
- Previous experience in IT support, operations monitoring, or help desk roles.
- Intermediate to advanced English level (written and spoken) - required for communication and documentation.
- Familiarity with Salesforce or experience using Salesforce dashboards is a strong plus.
- Basic understanding of networking, operating systems, and monitoring tools.
- Ability to work under pressure and potentially on rotating shifts (if applicable).
- Willingness to support incident escalations outside of business hours (occasionally).
**Key Competencies**
- Attention to detail
- Responsibility and urgency
- Effective communication
- Teamwork and collaboration
- Service-oriented mindset
- Inter-Con Security Systems, Inc. is an affirmative action employer that provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups._
Pay: $18,000.00 - $20,000.00 per month
Ability to commute/relocate:
- 11320, Anáhuac I Sección, CDMX: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
Work Location: In person

📌 IT Data Analyst (Anáhuac I Sección)
🏢 Inter-Con Security Systems
📍 Anáhuac I Sección