At Supercap North America, part of the Crealis Group, we are looking for a Customer Service Representative to provide an outstanding experience to our customers while acting as a key link between clients and our internal teams.

This role is adecuado for someone who enjoys building strong customer relationships, coordinating multiple stakeholders, and ensuring on-time delivery and service excellence in a manufacturing environment.

Key Responsibilities Provide professional support and follow-up to national and international customers

Manage customer orders, quotations, and delivery schedules through ERP systems

Coordinate closely with Production, Planning, Logistics, Quality, and Sales teams to ensure smooth order execution and customer satisfaction

Monitor order status and proactively communicate updates to customers

Handle customer inquiries, complaints, and delivery or product-related issues, ensuring timely resolution

Maintain accurate customer information, service records, and databases





Prepare quotations and commercial documentation in accordance with company policies and pricing guidelines

Generate reports and support KPI monitoring related to customer service performance

Support quality audits and continuous improvement initiatives related to customer service processes

Ensure a high level of customer satisfaction while promoting a culture of responsiveness and service excellence What We're Looking For Degree in International Business, International Trade, Business Administration, or a related field

Previous experience in Customer Service, Sales Administration, Order Management, or a similar role

Experience working with ERP and CRM systems

Intermediate Microsoft Office skills

English proficiency and the ability to communicate with international customers

Strong communication, organization, and problem-solving skills

Customer-oriented mindset with a proactive and collaborative approach

Ability to work effectively in a fast-paced manufacturing environment

📌 Client Service Representative (Temporary Full-Time) (Guadalajara)
🏢 Crealis Group
📍 Guadalajara