We’re looking for an exceptional **Customer Success Manager** to join our LATAM team. This is a strategic and highly analytical role for someone who thrives in customer-facing environments, understands the complexity of Retail, and is passionate about creating long-term value through data-driven insights.
If you're a natural problem solver with a strong consulting background, fluent in English, and excited to work in a fast-paced SaaS company, this might be the perfect fit for you.
**Requirements**:
- BSc in Industrial Engineering and Management - **required**:
- Master’s degree - **preferred**:
- Graduated with honors or demonstrated academic excellence
- 3-5 years of experience in consulting, project management, or customer-facing roles
- Strong analytical background with proven experience in BI, SQL, and data storytelling
- Hands-on experience with BI tools - **required**:
- Fluent English - **must**:
- Familiarity with SaaS environments - **required**:
- Prior experience working in a product company - a **strong advantage**:




- Deep understanding of the Retail industry - **required**:
- Knowledge of TOC (Theory of Constraints) - **strong advantage**:
- Self-starter, proactive communicator, and highly organized
What You Will Do:
- Own and manage a portfolio of customers across LATAM, guiding them from onboarding through full adoption
- Act as the primary point of contact for clients, building trust at all levels, including executive stakeholders
- Lead customer-facing meetings, business reviews, and technical deep dives
- Use your analytical skills to uncover insights, improve product usage, and demonstrate ROI
- Ensure client success by aligning implementation and value realization with business goals
- Collaborate with cross-functional teams (Product, BI, Solutions Engineering) to ensure smooth delivery
- Identify expansion opportunities and areas for optimization based on data
- Travel domestically within the LATAM region as needed

📌 Customer Success Manager - Latam (Remote) (México)
🏢 onebeat
📍 México