**About Oliver Wyman**
**Job Overview**:
As a Creative Coordinator in the Presentation Studio, you are the first point of contact for incoming creative requests. You’ll play a critical role in connecting consultants with the right designers, managing incoming demand, and ensuring projects are set up for success from the start. Working closely with peers across the globe, you’ll help maintain a consistent, high-quality experience for requestors and support the studio’s operations through strong coordination, clear communication, and a client-focused mindset.
**This is a hybrid role that requires a presence in the Mexico City office. Please submit CV in English**
**This role is for the Evening shift (12pm - 9pm CST)**
**Key Responsibilities**:
- Request Management: Monitor and triage incoming design requests, ensuring accurate information is collected and understood before assigning to the appropriate designer or team.
- Resource Coordination: Assign work based on skill set, availability, and project complexity, supporting optimal team utilization while maintaining quality and deadlines.
- Stakeholder Communication: Act as the first point of contact for requestors, guiding them through the process, clarifying requirements, and setting expectations on timelines and deliverables.
- Global Alignment: Collaborate with coordinators and team leads in other regions to share workload, align on best practices, and ensure a seamless and consistent global service.
- Process Consistency: Uphold and help refine workflows, templates, and service standards to ensure efficiency and clarity across all requests.
- Issue Resolution: Flag and help resolve scope, capacity, or process issues early—working with designers, requestors, or managers to find effective solutions.
**Your Experience**:
- Bachelor’s degree.
- Strong Outlook skills
- English fluency (written and spoken) required




- Minimum 1 year experience with coordinating activities, customer service or scheduling in complex scenarios.
**What You Bring**:
- Experience in coordination, project support, or production assistance—ideally in a creative, fast-paced, or service-oriented environment.
- Strong organizational skills and attention to detail with the ability to manage multiple tasks at once.
- Clear and confident communication skills, with a collaborative, problem-solving attitude.
- Comfort working across time zones and in a integral, virtual team setup.
- A client-focused mindset with an interest in creative services, design, or visual storytelling.
**Success in This Role Looks Like**:
- Requests are handled smoothly, with clear expectations set and met.
- Designers receive well-scoped, properly briefed work that matches their skills and capacity.
- Requestors feel supported and confident in the process.
- Global teams collaborate effectively, with shared standards and a consistent service.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

📌 Oliver Wyman - Creative Traffic Coordinator - Mexico City (Polanco)
🏢 Marsh Mclennan
📍 Polanco