**Responsibilities**:
- Manage and drive the incident management process from Start to Finish.
- Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.
- Facilitates and ensures Issue Management Quality Standards are met for issues documented
- Act as the Single point of Contact for issue metrics.
- Transform raw data into useful metrics and reportable information for senior leadership.
- Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
- Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
- Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
- Keeps abreast of the organization’s operational processes and best practices for business strategy.
- Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
Qualifications:




- Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.
- Prefer experience of Transactions Services functional knowledge
- Proficient with the iCAP system, experience with Cognos is a plus.
- 6-10 years of experience
**Education**:
- Bachelor’s/University degree or equivalent experience, potentially Masters degree
- ** Conocimientos de temas de control de admin de riesgos.**:
- ** Metodología para seguimientos de control, administración de riesgos, mitigar riesgos, aplicar controles.**:
- ** Mandatorio que sepa identificar un riesgo dentro de un proceso, formas de mitigarlos a través de un diseño de un control y después que sepa cómo darle seguimiento y monitorear los controles para asegurar que el proceso se ejecuta correctamente.**:
- ** Experiência bancaria**:
- ** Conocimiento en metodología Agile, Scrum o SixSigma.**:
- ** Ingles conversacional**Job Family Group:
Compliance
- **Job Family**:
Business Control
- Time Type:
Full time
- Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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📌 Gerente de Control de RiesgosCiudad de Mexico (Ciudad de México)
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📍 Ciudad de México