REPORTING LINE: DEPARTMENT: Service Line Manager: Service Manager Matrix Manager(s): Service ManagerSPECIFIC DUTIES & RESPONSIBILITIES: include the following. Other duties may be assigned.

- Repair and maintenance of analytical instrumentation • Perform installation of equipment from delivery to sign-off • Perform preventative maintenance per maintenance schedule • Inform appropriate personnel on all problems using escalation procedure • Maintain manuals • Submit electronic paperwork timely and accurately • Maintain excellent communication with Service Manager on all matters • Keep customers well informed on any open issues • Manage direct account responsibility with minimal supervision • Knowlwdge on Micromeritics instruments will be considered a plusIMPACT: Major impact on customer satisfaction.

Growth and profitability of preventive and corrective maintenance plans.





Maintains and build upon the professional image of Malvern Panalytical.ACCOUNTABILITY:Works closely with service team in order to complete the preventive and corrective maintenance plan according with the recognition process of Malvern Panalytical products.Operates within the overall policy of the company and keeps within its written rules.COMMUNICATION:*Customer and supplier communicationCommunication on a daily basis with external customers and service department personnel both orally and in writing.Internal CommunicationDirect communication with service engineers, operations team, and regular with sales team.REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:*Entry Qualifications**Bachelor of Science (B.S.) or higher; five years related experience and/or training; or equivalent combination of education and experience. Preferred backgrounds are in general Chemistry, Physics, Mechanical, Electrical and/or Chemical Engineering.Strong communications skills – written, oral and presentation.Valid d

📌 Customer Support Engineer (México)
🏢 Omega
📍 México