We are hiring a **Quality Solutions Intern** who will be part of the Customer Experience organization at Steelcase and responsibilities are based on creating a positive customer service by providing a complex technical advice, after thorough investigation, on quality, warranty and freight claims.
**What You Will Be Doing**:
- Negotiates efficient and low-cost solutions for dealers and end users as well as offering credits, billing adjustments, product dispositions and parts packages.
- Works with Carriers, Steelcase logistics team and Suppliers to determine low cost solutions for carrier damages.
- Establishes ongoing relationships with Quality team at plants and with other product specialist within the organization to have a deep understanding of the product, components, etc. to determine the best resolution to claims.
- Provides training and consulting services to others in the company regarding products performance and their service parts.
- Evaluates systems and processes while implementing solutions using Lean and think methodologies to improve performance.
- Creates measures of success and implement strategies to meet performance goals.
- Solve questions regarding service parts with dealers and/or customers.
**Who you are**
**Required Skills or Competencies**
- Bachelor’s degree in Business Administration, International Business, International Relations, Industrial Engineering or related.
- Advanced written and oral English.
- To graduate in December 2026 or later.
- Availability to work from 7 am to 4 pm.
**Preferred Skills or Competencies**
- Customer Experience Driven.
- Critical thinking.
- Teamwork as well as strong customer orientation.
- Self-initiative and a high degree of sense of responsibility.
- A solutions-oriented mindset.
- Systematic and structured approach.




- Effective communicator, written and verbal. Able to organize thoughts and information before sharing.
- Taking prompt actions to accomplish objectives and to achieve goals; being proactive.
- Attention to details, customer focus, problem-solving abilities.
**Why people choose to work with us**:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
**Who we are**:
Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions
- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a general, industry-leading, publicly traded company with fiscal year 2021 revenue of $2.6 billion.
- Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. If _you’re_ interested in Steelcase, but this _isn’t_ the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise._
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📌 Quality Solutions Intern (San Pedro Garza García)
🏢 Steelcase
📍 San Pedro Garza García