**Responsibilities**:
- Build relationships and partner with cross-organizational stakeholders, including Technical Experts, Product Managers, Engineering, Customer Support, and others.
- Manage the full lifecycle of knowledge initiatives—from planning through execution—to continuously improve the quality and accessibility of content.
- Utilize our platform, tools, and processes to make our knowledge more useful, trusted, and findable.
- Track and report on program KPIs, identify trends, and recommend optimizations based on data insights.
- Proactively monitor and optimize our knowledge content and processes, addressing any concerns with leadership as they arise.
- Architect, document, and enforce policies, workflows, and best practices for content creation and maintenance.
- Identify knowledge opportunities that align and enhance our content delivery.
- Coach contributors, enforce style and publishing guidelines,
and schedule regular content reviews to keep materials accurate and relevant.
- Triage and address content-related support requests, ensuring timely resolution.
**Requirements**:
- 3+ years of experience in knowledge management, information architecture or related field.
- Exceptional project management skills.
- Good understanding of knowledge management.
- Strong organizational and multitasking skills.
- Ability to work effectively in a team environment.
- Excellent communication and interpersonal skills.
**Preferred**:
- Bachelor's degree in computer science or related field.
- Experience with managing knowledge programs.
- knowledge-centered service (KCS) certification.
- Experience with Identity Management.
- Familiarity with cloud computing technologies.
- Experience with SailPoint Identity Security Cloud or SailPoint IdentityNow.