**Our Company**:
A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is general. Reliable ground transportation provider, any type of vehicle globally.
**Vision**: Reliable ground transportation services globally with all types of vehicles.
**Mission**: Empower high-quality local fleets
**Corporate Culture: team first**
- Partner-centric
- Team collaboration,
- Never "not my job", end-to-end ownership,
- Continuous learning and improvement,
- Hard-working and pragmatic,
- Don’t be a middleman,
- Result-driven
**Job title: Travel Consultant Agent**
**Key Responsibilities**:
- Manage and resolve issues by communicating with drivers and fleets.
- Enforce high service standards.
- Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
- Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
- Give customer service support.
**Experience Required**:
- **Experience working in the Tourism & Travel sector, Ground Transportation industry (preferred).**:
- Minimum 2 years of experience working as a customer support representative or in a similar environment.
- Should have strong operational and analytical skills.
- Should have strong problem-solving skills.
- Excellent English verbal and written communication. (mandatory)
- Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
- Able to accommodate a full-time schedule of 24*7 and 6 days a week.
- Ability to prioritize and manage their time effectively.
- Should be ready for Fast paced work environment.
- Should have attention to detail.
Tipo de puesto: Tiempo completo
Sueldo: $13,000.00 - $23,000.00 al mes
Escolaridad:
- Bachillerato terminado (Deseable)
Experiência:
- Atención al cliente: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto
📌 Call Center Agent (México)
🏢 Elife
📍 México