Job Category
Employee Success
Job Details
**About Salesforce**
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
This role requires a proactive leader who can navigate complex employment matters, implement best-in-class ER strategies, and foster a culture of fairness, inclusion, and compliance across the region.
**Key Responsibilities**
- Serve as the primary Employee Relations point of contact for LATAM countries: Mexico, Chile, Colombia, Brazil, Argentina, and Peru**:
- Provide guidance and coaching to HR Business Partners, people leaders, and employees on a broad range of ER matters including performance management, workplace investigations, disciplinary actions, and conflict resolution.
- Ensure compliance with all local labor laws and regulatory requirements across the LATAM region.
- Conduct and oversee internal investigations related to employee complaints, policy violations, or other sensitive matters.
- Partner with Legal, Compliance,



and other cross-functional teams to ensure alignment on risk mitigation and legal exposure.
- Monitor and analyze ER trends and key performance indicators to drive continuous improvement and report findings to leadership.
- Develop and deliver training to managers and employees on ER best practices, policies, and local employment law updates.Participate in or lead initiatives to enhance employee experience, organizational culture, and employee trust and engagement.
**Qualifications**:
- Minimum 8 years of experience in Employee Relations, HR, or a related field, ideally in a multinational environment.
- Demonstrated knowledge of employment laws and labor practices in Mexico, Brazil, Colombia, Chile, Argentina, and Peru.
- Proven track record of conducting complex investigations and handling high-risk employee issues with sound judgment.
- Strong interpersonal, communication, and negotiation skills.
- Ability to work independently in a matrixed, fast-paced, and multicultural environment.
- Fluency in Spanish and English is required; Portuguese* is a strong plus.
- Willingness to travel regionally as needed.
**Preferred Attributes**
- Experience supporting LATAM countries in a regional capacity.




- Certification in Labor Relations or Employee Relations (e.g., SHRM, HRCI).
- Legal or compliance background is a plus.
- High emotional intelligence and ability to influence at all levels.
Unleash Your Potential
Accommodations
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

📌 Director Employee Relations (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México