**Important Information**:
- **Years of Experience**: 10+ years in IT, including 6+ years as Scrum Master / Agile Coach
- **Job Mode**: Full-time
- **Work Mode**: Remote
**Job Summary**:
**Responsibilities and Duties**:
- Serve as a servant-leader and Agile coach for multiple Scrum teams.
- Facilitate core Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
- Partner with Product Owners to maintain prioritized, business-aligned backlogs.
- Proactively identify and remove impediments, escalating when needed.
- Drive continuous improvement efforts to optimize productivity, delivery predictability, and quality.
- Promote collaboration, accountability, and transparency across distributed teams.
- Support adoption of scaled Agile frameworks (SAFe, LeSS, or equivalent) as required.
- Track, analyze, and communicate key team performance metrics (velocity, throughput, burndown, cycle time).
- Mentor junior Scrum Masters and Agile champions within nearshore delivery centers.
- Act as a cultural and operational bridge between nearshore teams and general client stakeholders.
**Qualifications and Skills**:
- 10+ years in the IT industry with 6+ years as a Scrum Master or Agile Coach.
- Strong understanding of Agile frameworks (Scrum, Kanban, SAFe).
- Proven success working with distributed nearshore/offshore teams for US/European clients.
- Ability to influence without authority and build trust with senior stakeholders.
- Hands-on experience with Agile project management tools (JIRA,



Rally, Azure DevOps, or similar).
- Strong facilitation, coaching, and conflict-resolution skills.
- Excellent English communication skills (verbal and written).
**Role-specific Requirements**:
- Scrum Master certifications (CSM, PSM II/III, SAFe SSM, ICP-ACC) preferred.
- Background in software engineering, QA, or product management a plus.
- Experience in regulated industries (healthcare, BFSI, telecom) highly valued.
- Familiarity with DevOps practices beneficial.
**Technologies**:
- Agile project management tools: JIRA, Rally, Azure DevOps (or equivalent).
**Skillset Competencies**:
- Agile coaching and servant leadership.
- Facilitation and conflict resolution.
- Stakeholder management and cross-cultural collaboration.
- Scaled Agile adoption (SAFe, LeSS, or similar).
- Continuous improvement and metrics-driven delivery.
**About Encora**
Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

📌 Scrum Master (Ciudad de México)
🏢 Encora
📍 Ciudad de México