Experience
- Experienced
Type of contract
- Permanent
Type of job
- Supply chain
About Albea & the Product line that is recruiting
Albéa is a general leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albéa Querétaro is specialized in Laminate Tubes for Oral Care, Hair Care, Cosmetics & Phamaceutical Markets.
Scope
- Sales: Manage of 14 mio demand / Month
- Customers: 8
- Reports to Supply Cahin Manager
Main activities
- Manage customer service efforts to insure appropriate levels of customer responsiveness.
- Manage and ensure accuracy of data in SAP to show customer requirements & promises on SAP, including new project development.
- Participate in/identify continuous improvement projects to further our Lean to Win execution.
- Oversee liability negotiation processes to achieve inventory control goals.
- Convert corporate initiatives into language & priorities for local supply chain execution.
- Assure proactive actions in case of crisis.
- Manage & cross-train customer service team to empower their action within business.
Accountability including KPIs




- Guarantee customer gets their product as promised in quantity and time as promised & continuously pursue to get customer what he requested.
- Guarantee liability negotiation is follow up in weekly basis.
- Manage customer service efforts to insure appropriate levels of customer responsiveness.
- Guarantee problems are escalated on time
- Guarantee sales vs forecast accuracy
- Guarantee X projects for continuous improvements.
Profile (Experience & qualifications)
- Bachelor degree (Industrial Engineering, Supply Chain Management, Accounting, Business Admin, a plus).
- SAP mandatory
- Knowledge/Technical Skills required_
- Strong ERP and data analytics background (data mining). Work with partners to work with the ERP systems interactively.
- Proficient in the use of MS/Office products
- Leadership skills_
- Engage & Act - Manages priorities, Acts at the right time and decisively.
- Win as One Team -Breaks silos. Actively supports and contributes to the success of other departments.
- Achieve Goals - Honors commitments. Finishes what s/he has started. Ensures customer satisfaction.

📌 Customer Service Representative (México)
🏢 Albéa
📍 México