**ServiceNow ITSM Product Owner**:
A ServiceNow Product Owner is responsible for defining and prioritizing features, enhancements, and technical improvements within the ServiceNow platform, acting as a bridge between business needs and the development team, and ensuring the successful delivery of digital products
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**Key Responsibilities**:
- ** Product Roadmap Ownership**: Owns the ServiceNow product roadmap, defining and prioritizing features, enhancements, and technical improvements
- ** Stakeholder Collaboration**: Works closely with business and IT teams to gather requirements and translate them into actionable user stories.
- ** Prioritization and Backlog Management**: Prioritizes features and enhancements based on business value, customer impact, and technical feasibility, managing the product backlog.
- ** Program Progress Monitoring**: Monitors program progress, provide status updates, and generate insights to influence product decisions and foster continuous improvement.
- ** Digital Product Management**: Leads digital product management activities across the ServiceNow implementation, collaborating with technical digital product teams.
- ** End-to-End Ownership**: Takes end-to-end ownership of the consultancy engagement delivery, participating in Business Analysis, SDLC processes following Agile methodology and Quality Assurance guidelines.
- ** Customer Advocacy**: Champions the needs of the customer,



ensuring that their pain points are addressed throughout the product development process and follows best practice for the development of the platform.
- ** Communication and Collaboration**: Act as a primary point of contact between functional stakeholders and the ServiceNow development team.
- ** Learning and Development**: Stay up to date with the latest ServiceNow features and best practices.
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**Deliver**
- No
- Performance Parameter
- Measure
- 1
- Operations of the tower
- SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
- 2
- New projects
- Timely delivery
Avoid unauthorised changes
No formal escalations
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Mandatory Skills: ServiceNow - IT Service Management.
Experience: 5-8 Years.
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📌 Servicenow Itsm Product Owner (Guadalajara)
🏢 Wipro
📍 Guadalajara