**Position Overview**:
The General HRIS Lead will be the owner and strategic lead for BambooHR (BHR) across the organization’s global workforce - with regional focuses in US/Territories (US), Asia-Pacific (APAC), Europe (EU), Africa (AF) and Latin American (LATAM). This role will be responsible for configuring, optimizing, and scaling BHR to support core HR operations, data accuracy, reporting, and compliance across multiple countries.
This role will partner closely with HR, Payroll, IT, Finance, Workforce Management, and external vendors to ensure BambooHR is fully leveraged, well-integrated, and aligned with business needs.
**Position Duties and Responsibilities**:
- **HRIS Ownership & Strategy**_
- _Serve as the global system owner for BHR, including configuration, governance, and ongoing optimization_
- _Assist in establishing global standards for HR data, processes, and system usage_
- _Responsible for BHR manuals creation and updates_
- **System Configuration & Optimization**_
- _Configure and maintain BHR modules (employee records, onboarding, time-off, performance, reporting, etc.) in conjunction with regional HR leads_
- _Translate HR and business requirements into scalable BHR solutions_
- _Manage system upgrades, feature releases, testing, and deployments_
- _Identify and implement process improvements and automation opportunities_
- **Integrations & Data Management**_
- _Manage integrations between BambooHR and payroll, benefits, ATS, finance, and other third-party systems_
- _Support regular requests from local Recruitment teams needs in ATS._
- _Ensure data accuracy, integrity, and security across all regions_
- _Own HR data governance, validation, and audit processes_
- **Reporting & Compliance**_
- _Develop and maintain HR dashboards and standard/global reports_




- _Ensure compliance with data privacy and employment regulations (e.g., GDPR and local labor laws)_
- _Support audits and ad hoc reporting requests from leadership_
- **Project Leadership**_
- _Lead global HRIS projects, including new country rollouts, acquisitions, and system enhancements_
- _Act as the primary point of contact with BHR and integration vendors_
- _Create and maintain documentation, SOPs, and user guides_
- _Support and mentor regional HRIS administrators or super users_
- **Key Skills & Competencies**_
- _Deep functional knowledge of HR systems_
- _Strong analytical, documentation, and problem-solving skills_
- _Excellent communication and stakeholder management abilities_
- _Detail-oriented with a strong focus on data quality_
- _Comfortable working across time zones and cultures_
- **Specific Responsibilities**:_
- _Direct line management with a size of up to 10 to 15 agents._
- _Build and shape our Customer Support function, ensuring the team is focused on creating a premium experience for our customers._
- _Provide real-time feedback and direction to the team based on current ticket trends and make adjustments to their workflow if necessary._
- _Manage performance behavior through effective communication by regular team meetings, daily standups, ticket audits, mentoring, and coaching._
- _Analyze, implement, and monitor key performance indicators with a focus on driving results, improving efficiency,



and creating quality experiences._
- _Spend 25% of your time responding and resolving customer requests in a timely and accurate manner within Zendesk._
- _Ensure that agents understand the company’s mission, vision, and behavioral aspects that play a significant role in their yearly performance evaluation/reviews._
- _Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders._
- _Nurture a culture within the team that demonstrates alignment with leadership principles. One that can tie company decisions to leadership principles and tenets._
- _Must have excellent time management skills._
- _Quick to adapt to a fast-paced environment while working to quickly learn how to manage multiple tasks._
- _Must have excellent project management skills and client management._
**Required Qualifications**
- 4+ years of HRIS experience, including hands-on HR systems administration
- Experience supporting multi-country or globally distributed workforces
- Strong understanding of core HR processes
- Experience managing system integrations and vendors
**Preferred Qualifications**
- Bachelor’s degree in HR, Information Systems, Business, or a related field
- 2+ years of global BHR HRIS experience
- Experience scaling BHR in a high-growth or global environment
- Exposure to global payroll and benefits integrations
**Job Types**: Full-time, Permanent
Application Question(s):
- What's your expected salary?
- What's your previous salary?
- Can you start ASAP?
- How many years of Global HRIS experience do you have?
- Have you experienced supporting multi-country or globally distributed workforces?
Work Location: Remote

📌 Global HRis System Lead (México)
🏢 Supportware Philippines
📍 México