**Position Summary**
We are seeking a proactive and technically capable **Infrastructure Administrator**to join our integral IT infrastructure support team. This Level 2/3 support role is focused on operational support and maintenance of Windows-based server environments, with responsibilities that include troubleshooting, patching, monitoring, storage support, virtualization, and assisting with cloud-hosted workloads. A working knowledge of Linux systems is also expected to assist in cross-platform environments.
**Key Responsibilities**:
**Operational Support & Troubleshooting**:
- Provide Level 2/3 support for Windows Server environments and file/print services.
- Troubleshoot system issues and respond to incidents related to performance, access, storage, and VM health.
- Respond to alerts, troubleshoot system issues, and resolve service disruptions in accordance with defined SLAs.
- Assist with Linux system support when necessary, escalating advanced issues as needed.
- Support and perform basic administration tasks within VMware vSphere or Microsoft Hyper-V environments.
- Support operational tasks in cloud environments such as Microsoft Azure and AWS.
**Patch Management & Maintenance**:
- Troubleshoot issues with monthly patching for Windows Server systems
- Validate OS and security patches in compliance with governance policies.
- Assist with Red Hat Linux patching and validation under the guidance of senior team members.
**Monitoring & System Health**:
- Monitor system performance and availability using enterprise tools.
- Respond to system alerts and proactively identify performance or capacity issues.
- Maintain system logs and contribute to incident analysis and reporting.
- Document issues and contribute to problem management and incident reports.
- Collaborate with systems engineering team to troubleshoot storage alerts.




**Collaboration & Documentation**:
- Maintain accurate documentation of system configurations, procedures, and support runbooks.
- Follow ITIL-aligned processes for incident, change, and request management.
**Automation & Scripting Support**:
- Use or modify PowerShell, Ansible or Python scripts to streamline support tasks or report generation.
- Assist in automation initiatives led by the infrastructure engineering team.
**Security & Compliance**:
- Support system hardening and vulnerability remediation in collaboration with security teams.
- Ensure systems meet internal compliance standards and assist with audit documentation.
**What You Bring**:
- Proficiency in Active Directory, Group Policy, and basic file and print services administration.
- Experience with patching tools such as SCCM, WSUS, or similar platforms.
- Working knowledge of Red Hat or other Linux distributions, with the ability to assist in basic system troubleshooting and maintenance.
- Basic understanding of networking fundamentals and protocols (e.g., TCP/IP, DNS, DHCP).
- Familiarity with virtualization platforms such as VMware or Hyper-V.
- Exposure to cloud environments (Azure, AWS, or OCI) is a plus.
- Strong problem-solving and communication skills with a service-oriented mindset.
- Basic scripting skills in PowerShell; familiarity with Bash or Python is a plus.
- Experience supporting shared file systems, permissions, and print infrastructure.
- Familiarity with Linux tools such as Red Hat Satellite or Ansible is a plus
**Preferred Qualifications**:
- Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 4- 7 years of experience supporting Windows Server environments in an enterprise setting.
- Microsoft Certified: Windows Server Administrator or Azure AZ104.
- Red Hat Certified Systems Administrator a plus.

📌 System Administrator (Monterrey)
🏢 NOV
📍 Monterrey