itj in mexico is seeking a level 1 remote service desk it support technician to deliver first-line technical assistance through servicenow, intune, and teamviewer in a regulated biotech setting. You will triage incidents, assist with software installations, licensing, and access provisioning, and maintain detailed documentation while meeting slas in a hybrid, office-based 4 days/week role.
the role requires strong communication, remote problem-solving, and strict adherence to sops and regulatory
#j-18808-ljbffr
📌 Remote it help desk analyst (l1) – hybrid 4-day week (Tijuana)
🏢 ITJ
📍 Tijuana